Applications and services of Enterprise Smart Data Platform (ESD)
Enterprise Smart Data Platform can be used both to handle external users (customers) and internal users (employees and partners).
Depending on the needs of our customers, we offer differentiated products (which are in fact various interfaces between ESD Platform and the user:
- SmartSearch - Semantic search engine providing accurate information that can be used on the website, in customer service, as well as internally in companies. It provides instant access to specific information or documents for employees, customers, and partners, while suggesting useful related topics. Learn more about SmartSearch.
- SmartPortal is websites executed in Web 3.0 technology, where users browse by commands and questions entered in the dialog box. This makes it easier for users to find the information sought on websites that are increasingly overloaded with data. This is an excellent alternative for people who want to make their website stand out through intelligent navigation and a search engine that directs to the appropriate section immediately after a question is asked. Learn more about SmartPortal.
- The Virtual Assistant (chatbot) is an Avatar placed on a website that talks with users in natural language and supports the company's customers in this way, as well as provides information about the company. It provides efficient customer service in terms of requests for an offer, the sales process, and after-sales support. The user does not need to contact customer service or painstakingly search the entire contents of the website; it is enough to ask the Virtual Assistant (chatbot) a question in order to immediately receive a reply. Learn more about Virtual Assistant (chatbot).
- The Virtual Hostess is a Virtual Assistant (chatbot) transferred to the real world as an interactive information kiosk with speech recognition technology. The Virtual Hostess can understand questions asked by voice. It can be equipped with a distinctive pseudo-holographic screen. The Virtual Hostess is a great differentiator for trade fairs, seminars, conferences and in public places. Learn more about Virtual Hostess.
- Smart eLearning is the first truly interactive e-learning giving a sense of direct contact with the teacher. The Smart eLearning user can at any time stop the presentation of content and ask a question in natural language to the avatar doing the presentation, which resembles the traditional form of learning in which direct contact with the teacher is one of the key elements that determine the effectiveness of the education process. Learn more about Smart eLearning.
- Smart LiveChat is an add-on to other products of ESD Platform and allows contact with the consultant only when ESD Platform is not able to answer the user's question. It enables to significantly reduce personnel costs by automating answers to most standard questions. However, the main advantage of Smart LiveChat is the ability to use the dialog between consultants and users to build a knowledge database of ESD Platform. Learn more about Smart LiveChat.
- Big Data Analyses - Advanced artificial intelligence algorithms enable multivariate analyses of Big Data, thus far unavailable, to questions asked in natural language by providing invaluable information to support activities in marketing and sales. Enterprise Smart Data Platform provides in-depth analysis of queries and comments of users (e.g. the categorization of user's statements) and collects and aggregates the information acquired in this way. Learn more about Big Data in ESD.
Based on ESD Platform you can also create other services in addition to those discussed above, according to the wishes and demands of the customer.